PayPal’s Comedy Customer Service

Is it just me, or is PayPal’s European customer service laughably bad?

I wrote to them on 10th October about a problem I’d been having. Thankfully, I didn’t really need a reply from them as my issue was resolved. I say thankfully, because it took them until just now (16th November) to send me a reply. Yep, over a month to get back to me. And, to make it even funnier, their reply is a totally generic one:

Dear Matthew Collins,

Thank you for contacting PayPal by email. We apologise for the delay in responding to you.

We value your business and we want to address all your questions in a timely fashion. If you still have a matter outstanding, please either re-send your email or, if you would prefer to speak with a PayPal representative, contact us at 0870 730 1895

Thank you for choosing PayPal!

PayPal (Europe) S.à r.l. & Cie, S.C.A.

Société en Commandite par Actions

Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg

RCS Luxembourg B 118 349

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Please do not reply to this e-mail. Mail sent to this address will not be answered.

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Some wonderful lines in there…

“We value your business and we want to address all your questions in a timely fashion.”

“If you still have a matter outstanding, please either re-send your email…”

Thanks guys! Sure, I’ll just re-send my email and wait another month for you to reply with an identical response. Great idea :-)

The ‘no-reply’ email address is a lovely touch, too. Nothing like making things as convenient as possible for your customers.

To be fair, though, they do provide a phone number. At least that’s good to see.